Shipping & Return
Last updated: 24 August 2026
Where we deliver
We deliver across the United Kingdom, including Northern Ireland, the Scottish Highlands and the Islands. Delivery to the Channel Islands and the Isle of Man can take a few days longer.
Shipping cost
Shipping is calculated at checkout, before you confirm the order.
Free shipping on orders over £40. Below that, the cost appears at checkout with the delivery estimate.
Dispatch and delivery times
- Dispatch: the next business day after your order is confirmed.
- Delivery: usually 2 to 5 business days after dispatch.
Delivery dates depend on the carrier and can shift during peak periods. As soon as the parcel leaves the facility we email you a tracking link.
Tracking says delivered, but nothing arrived
Check the address on your order, then with neighbours and any safe place the carrier may have used. If it still has not turned up 24 hours later, email us and we open an investigation with the carrier.
Returns — 30 days
Changed your mind? You have 30 days from the day your order is delivered to ask for a refund. Email support@sageholt.com with your order number and the email address used at checkout. You do not need to explain why.
We approve the return and send you the address to post it to. Please wait for that confirmation before sending anything back — a parcel that arrives without an approved return is hard to match to an order.
Return shipping costs
Return postage is paid by the customer, unless the item arrived damaged, faulty or was not what you ordered — in those cases we cover it. If your order was shipped free of charge and is returned, the outbound shipping cost we paid may be deducted from the refund.
Damaged or wrong item
Email us within 48 hours of delivery with a photo of the item and of the packaging. We replace it or refund you in full, and we cover the postage both ways.
Refunds
Refunds go back to the payment method used at checkout, once the returned item reaches us. Allow 5 to 10 business days for it to appear — your bank or card issuer sets the final timing. If more than 15 business days have passed since we confirmed the refund and nothing has arrived, write to us and we chase it.
Cancelling before dispatch
Yes, as long as the order has not been dispatched. Email us as soon as possible with your order number and we stop it.
Contact
Anything about delivery, an address change or a return: support@sageholt.com.